Privacy Policy 2wiin – We Take Care of Your Data

2wiin ("us", "Platform" or "company") is committed to protecting the privacy of all members who use our services. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you register and use the 2wiin online entertainment platform.

This policy applies to all information collected through our website, mobile app, customer support services and any other communication channels between you and 2wiin. By using our platform, you agree to the collection and use of information as described in this document.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. This means every action we take regarding your personal data has a valid legal basis and is carried out transparently.

We collect various types of information depending on how you interact with the platform 2wiin. The following are the main categories of data we collect:

The personal information we collect is used solely for legitimate purposes necessary to operate the platform 2wiin safely and efficiently. Specifically, we use your data to:

• Account Management: Creating, verifying, and maintaining your account, including the KYC process required by regulations;
• Transaction Processing: Processing deposits, managing withdrawals, and maintaining accurate financial records;
• Platform Security: Detecting and preventing fraud, unauthorized access, money laundering, and illegal activities;
• Customer Support: Responding to inquiries, resolving complaints, and providing the technical assistance you need;
• Service Communication: Sending important account notifications, terms updates, and security information;
• Personalize Your Experience: Personalizing content, game recommendations, and promotional offers based on your preferences — with your consent;
• Legal Compliance: Fulfilling the legal and regulatory obligations applicable to our platform's operations.

2wiin does not sell, rent, or trade your personal information to any third party for marketing purposes. However, there are limited circumstances where we may need to share your data with trusted parties:

• Payment Service Providers: Transaction information that must be shared with licensed payment processors to enable deposits and withdrawals to be processed securely;
• Identity Verification Providers: Identity data required to carry out KYC checks through approved verification partners;
• Technical Service Providers: Limited data shared with infrastructure, cloud computing and cybersecurity providers bound by strict confidentiality agreements;
• Legal Authority: Information required to be disclosed to law enforcement agencies, courts, or regulatory bodies when mandated by law;
• Fraud Prevention: Information that must be shared with fraud prevention and anti-money laundering service providers to protect the platform and all its members.

All third parties who receive your data are bound by strict data protection agreements and are only permitted to use that information for specified purposes. We ensure that every data transfer complies with applicable legal requirements.

Platform 2wiin use cookies and similar tracking technologies to enhance the user experience and ensure the security of your account. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential Cookies: Required for core platform functions such as login authentication, session management and security. These cookies cannot be disabled;
• Performance Cookies: Collecting information on how you use the platform to help us improve our services, such as which pages are visited most frequently;
• Functional Cookies: Remembering your preferences such as language, display settings, and login details to provide a smoother experience;
• Analytics Cookies: Helping us understand overall usage patterns for continuous platform improvement.

The security of your personal data is a responsibility we take very seriously. 2wiin implement multiple layers of technical and organizational security measures to protect your information from unauthorized access, loss, or accidental disclosure.

• Data Encryption: All personal and financial data is encrypted using 256-bit SSL encryption standards during transmission and storage;
• Access Control: Access to members' personal data is restricted to staff who require it to perform their duties, supported by a comprehensive logging system;
• Continuous Monitoring: Our security systems monitor for suspicious activity around the clock and provide immediate alerts whenever a threat is detected;
• Security Audits: We conduct regular independent security audits to ensure our data protection systems remain up to date;
• Secure Data Center: Data is stored in data centers with multi-layered physical and digital protection in line with industry standards.

Your personal data is retained for as long as necessary to fulfill the purpose for which it was collected, or as required by law — typically five (5) years after account closure for financial records, in accordance with Malaysian legal compliance requirements.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by 2wiin. We fully respect these rights and provide easy ways for you to exercise them.

Platform 2wiin is not directed at individuals under the age of 18. We do not knowingly collect or store personal information from minors.

If we discover that personal information belonging to someone under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who find that their child has registered an account should contact our support team immediately.

Platform 2wiin may contain links or integrations with third-party services such as payment processors and game providers. This Privacy Policy applies only to information we collect directly.

We are not responsible for the privacy practices or content of third-party websites or services. We encourage you to read the privacy policy of each third-party service you access through our platform before providing any personal information to them.

2wiin reserves the right to update or amend this Privacy Policy at any time. Any material changes will take effect upon publication on our platform.

When we make significant changes, we will notify you via your registered email or a prominent in-platform notification before those changes take effect. Continued use of the platform after any policy update is published will be considered your acceptance of the latest version of this Privacy Policy.

The "Last Updated" date at the top of this document indicates when this Privacy Policy was last revised. We encourage you to review this page periodically.

If you have any questions, concerns, or wish to exercise your privacy rights, please contact us through the following channels:

• Live Chat: Available on the platform 24 hours a day, 7 days a week — the fastest way to get a response;
• Privacy Email: [email protected] — for inquiries related to personal data and privacy rights;
• General Support Email: [email protected] — for general inquiries;
• Section FAQ for answers to frequently asked questions about privacy and your account.

We aim to respond to all privacy-related inquiries within 72 hours working. For more complex cases such as data deletion requests or breach complaints, we will inform you of a more specific processing timeframe when you contact us.